Frequently Asked Questions

We accept Visa, MasterCard, American Express, Discover, PayPal, PayPal Credit, Pay in 4, Checks, Money Orders and Wire Transfers. Checks are subject to a 10 day hold for verification of funds. Wire transfers are subject to a processing fee.

Due to the nature of our merchandise we are currently unable to offer accurate stock counts directly on our website. If you would like to check the availability of an item prior to placing your order you may contact our customer service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday.

Please note: If you place an order for an item that is out of stock you will be contacted by our customer service staff with an approximate delivery timeframe. If that delivery timeframe does not meet your needs our staff will happily recommend comparable in-stock substitutes.

If you have purchased an item that is on backorder, you will be notified by our customer service staff. Our staff will provide an approximate delivery timeframe for the backordered item(s) and, in the event the delivery timeframe does not meet your needs, will recommend comparable in-stock substitutes. Except for special order or custom items, we do not charge for the order until the items are in-stock and ready to ship.

Special orders require a 50% deposit at time of purchase. The remaining balance will then be charged at the time of shipment. Special orders and custom orders may require 2 to 8 weeks for delivery depending on the manufacturer's availability and inbound delivery cycle. You will be contacted by our customer service staff prior to charging your credit card and processing your order to discuss the delivery timeframe.

Please note: Custom orders require a custom order form that needs to be signed and returned prior to charging your credit card and sending your order to the manufacturer. This form will be provided by our customer service staff and is used to ensure that both parties are in agreement with the custom specifications.

Yes, you will receive an emailed order confirmation to the address you provide during the checkout process. If you wish to receive a physical copy of your confirmation please contact our customer service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday to request a confirmation or receipt be mailed.

If you do not have an email address you will not be able to place your order online. Instead, please contact our customer service department by phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday. After your order is placed we will mail a physical copy of your order to your billing address.

If you create an account during the checkout process you can simply log in to your account anytime after your order has been placed to see its status. Once your order is shipped you will receive an email with tracking and delivery information. The link provided in this email allows you to check up to the minute details on your shipment and does not require that you previously created an account. You may also track your order from your account or click the Track My Order links on our website which are located on the header and footer of every page, please keep in mind that you will need to have an account to use one of these options.

Please note: If you did not create an account during the checkout process you may do so at any time by simply going to the Forgot Your Password page on our site and entering your email address. You will then be sent an email with instructions and a link to create a password.

We currently collect sales tax on purchases shipped to AZ, CA, CO, GA, IL, MA, MD, NC, PA, and WA. Gift certificates are tax-exempt at the time of purchase but may have sales tax applied if the redeeming order is shipped to a taxable location. Sales tax is calculated on all items purchased and applicable shipping charges with the exception of AZ, CA, CO, MA, and MD where shipping charges are tax exempt. Sales tax rates are dependent on the recipients state and local tax laws, and are calculated in the shopping cart prior to checkout.

For further assistance, please contact our customer service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday.

We do not price match. You may find similar products offered by other companies online but more than likely they are not from the same manufacturers or of the same quality. We take great pride in finding extraordinary manufacturers and artists and we build lasting relationships to ensure we are always offering products of the highest quality and consistency.

Of course! During the checkout process simply enter the name and delivery address of the person you wish the gift be shipped to. We do not provide gift wrapping, but by request, we can provide a complimentary gift card with a special message. If you would like a special message included, please write the message you would like in the "Delivery Comments" field under the delivery information section of the checkout process. Please contact our customer service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday, if you have further questions.

We do not currently offer a gift registry that can be managed or accessed from our website, however, our customer service staff is more than happy to work with you on creating a registry that they will manage offline. For more information on a registry please contact our customer service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday.

Please note: Even though we do not currently offer an online gift registry, you may find it helpful to create a wish list that can then be easily emailed to your friends and family. To email your wish list simply go to your desired wish list via the "My Wish List" link, located in the header of our website, and click on the "Email My Wish List" button and follow the instructions.

Yes! Our customer service team specializes in unique orders and requests to fit any quantity or budget. For more information on a gift-giving or larger orders please contact our customer service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday.

The carpenter's square and pencil icon, located to the right of the main image on applicable product pages, indicates which products are customizable. For more information on customization please contact our customer service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday.

Please contact customer service department as soon as possible for changes and cancellations. Once an order has been shipped, all changes and cancellations are subject to our Return Policy.

Yes. To save your shopping cart for a later date or to share your cart amongst devices simply create an account. In addition to saving your shopping cart, having an account also allows you to create wish lists, select favorites, and manage your addresses for faster checkout.

Simply go to your desired wish list via the "My Wish List" link, located in the header of our website, and click the "Add to Cart" button next to the item you would like added to your shopping cart. If you would like to add everything from your wish list to the shopping cart simply click the "Add Wish List to Cart" button at the bottom of the wish list.

Sales and promotions frequently change and may be reflected in the items in your shopping cart. If you are interested in an item and want to take advantage of the price when you saved it to your cart we recommend taking note of when the promotion ends to ensure you order in time. Non-promotional changes to price can occur due to changes in costs from manufacturers and suppliers or due to changes in exchange rates.

A variety of promotions are offered throughout the year so be sure to check back on the website frequently. You may also subscribe to our promotional email newsletters to get these promotions sent directly to your inbox.

Yes, for regularly stocked items a minimum 10% deposit is required when your order is placed. The remaining balance is due in full within 4 months of the original order date and your order will ship upon final payment. In the event the order is canceled, you will be responsible for a 10% restocking fee which will be reflected in any applicable refund. If you are interested in a custom or special order item, we require a 30% deposit and in the event the order is canceled you will be responsible for a 30% restocking fee. If you have any questions or would like more details about our layaway program please contact our customer service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday.

Shipping fees to the addresses within the Continental United States are calculated in real time by our shopping cart. To determine your shipping charge, add items of interest to your shopping cart and simply enter your delivery zip code. Expedited shipping is available for non-furniture and regularly stocked items, and can be selected in the shopping cart. You are under no obligation to purchase items added to your cart.

If you require shipping outside of the Continental United States please place your order and we will contact you with applicable shipping fees prior to charging your credit card and processing your order. You may also contact our customer service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday to request a shipping quote.

Standard and expedited shipping options are available for non-furniture and regularly stocked items within the Continental United States. Most of our furniture is shipped fully assembled and must be shipped via motor freight carrier. We do not offer expedited services for motor freight shipments in the shopping cart. If your order is time sensitive and you do not see a shipping option to meet your needs, please don't hesitate to contact our customer service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday to discuss alternate shipping options.

Most art and decor will arrive via USPS or FedEx wrapped in bubble or foam and protected by packing peanuts in a single or double walled corrugated cardboard box. Furniture and other oversized items that are too large to ship via USPS or FedEx will be palletized and delivered by a freight carrier. Be assured that we take the utmost care in packaging our products to ensure they arrive to you safe and sound.

Regularly stocked art and decor shipped within the Continental United States via the ground shipping service will generally arrive within 5 business days of your order. Regularly stocked furniture and other oversized items that are too large to ship via USPS or FedEx will require additional time to package and palletize before they are shipped via freight carrier. These orders can be expected to arrive within 10 to 15 business days of your order. Special orders, custom orders, and backordered items may require 2 to 8 weeks for delivery depending on the manufacturer's availability and inbound delivery cycle. For these orders, you will be contacted by our customer service staff prior to charging your credit card and processing your order to discuss the delivery timeframe.

We offer expedited shipping options for most art and decor in our shopping cart for orders shipped within the Continental United States. Depending on the service selected, expedited shipments are usually delivered within 1 to 3 business days. If these options are not available or if you require expedited or date specific delivery of furniture or oversized items, please contact our customer service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday to discuss alternate shipping options.

For deliveries outside of the Continental United States you will be contacted by our customer service department to discuss shipping options and an expected delivery timeframe.

Yes, we can ship to any verifiable address worldwide. However, shipments outside of the Continental United States require calculations and research by our shipping department and are not available in our shopping cart. Please place your order and we will contact you with applicable shipping fees prior to charging your credit card and processing your order. You may also contact our customer service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday to request a shipping quote prior to ordering.

No, all of the items we offer in our online catalog can be shipped worldwide. We ship international orders with commercial invoices provided by the carrier. Customs' procedures, duties and taxes are the responsibility of the customer and are not paid for nor handled by La Fuente Imports. Please place your order and we will contact you with applicable shipping fees prior to charging your credit card and processing your order. You may also contact our customer service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday to request a shipping quote prior to ordering.

Currently our shopping cart does not have the ability to calculate shipping to multiple addresses. Therefore, if you would like to order online, items with their respective delivery addresses must be done in separate transactions. If you would like assistance or if you have a large list of addresses and ordering online would be time prohibitive, please do not hesitate to contact our service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday as they are here to help and make the process as simple and time efficient as possible.

We currently offer samples for our Rustic Pine, Southwest, and Copper furniture collections. There is a small fee for the samples that will be credited back when a future order is placed for furniture from the respective collection. If you have further questions or if you are interested in a collection not listed above please do not hesitate to contact our service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday.

Regularly stocked furniture can be expected to arrive within 10 to 15 business days of your order. Special orders, custom orders, and backordered items may require 2 to 8 weeks for delivery depending on the manufacturer's availability and inbound delivery cycle. For these orders you will be contacted by our customer service staff prior to charging your credit card and processing your order to discuss the delivery timeframe.

If you require expedited or date specific delivery please contact our customer service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday to discuss alternate shipping options.

For deliveries outside of the Continental United States you will be contacted by our customer service department to discuss shipping costs, options and an expected delivery timeframe.

The crossed out hammer icon, located to the right of the main image on applicable product pages, indicates products that do not require assembly.

We can replace missing instructions for items currently offered in our online catalog. If you require instructions for discontinued items, we will try our best but cannot guarantee we can replace these instructions. Please contact our customer service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday to request replacement instructions.

In the event you lost a part or we accidentally did not send a part with your order, please contact our customer service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday to request replacement parts.

Furniture Delivery includes service to your curb or driveway between 9AM and 5PM, Monday-Friday. Furniture Delivery does not include delivery inside your home or building, delivery before or after regular working hours, or delivery on weekends or holidays. For residential deliveries you will be contacted by the delivery company to schedule a date and time that best fits your schedule. To avoid a re-delivery fee, you must be home during your scheduled delivery window. For commercial deliveries you will not be contacted in advance by the delivery company. If you have a commercial delivery and require notification ahead of time this can be added to the commercial delivery service for a small fee.

For more information please visit our Shipping & Delivery page. If you have other questions or concerns about delivery please contact our customer service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday.

If you are not completely satisfied with a product you have purchased from La Fuente Imports, you may return your merchandise under the terms of our 60-Day Satisfaction Guarantee. Any returned merchandise must be received in its original (new and undamaged) condition for a refund to be issued, so please pack all returns carefully and responsibly. Also please ensure that your return shipment is properly insured and fully trackable by the carrier you choose. If you are returning furniture, or any merchandise that was Special Order or Custom Made, restocking fees will apply.

Please review our full returns policy for detailed information. If you have other questions or concerns about returns please contact our customer service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday for further assistance.

This is not a problem at all. We only require that the returned merchandise be received in its original (new and undamaged) condition for a refund to be issued, so please pack all returns carefully and responsibly. Also please ensure that your return shipment is properly insured and fully trackable by the carrier you choose. If you do not feel comfortable packaging the items for return we recommend taking them to a FedEx Office or UPS store to have them professionally packed by their staff. If you have other questions or concerns please contact our customer service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday for further assistance.

You can easily access our Privacy Policy via the link in our universal footer at the bottom of our website.

Yes. We take great precautions to protect and safeguard the information you share with us via our website. Our website uses Secure Socket Layer (SSL) to encrypt and transmit sensitive information such as your name, address, credit card number, etc. so that only we can decode your information. Once your credit card number is received it is immediately converted into a long-form token, provided by our credit card processor. A token is a unique number that we store in our system and links your credit card with our merchant account. This token does not contain your credit card number in any form and the original credit card number is not even accessible by our staff. For more information, please review our Privacy Policy or contact our customer service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday for further assistance.

No, we will not sell or rent your information. All such information is solely for our use and the use of our Service Partners. Our Service Partners are bound by our contracts with them from sharing your information and only receive your information to fulfill a process or service which is not a core competency of our company. Service Partners are used for Processing Credit Cards, Shipping and Delivery, Distribution of Email, and Independent Ratings & Reviews. (Email distribution companies are used industry-wide to ensure reliable delivery of email and ensure compliance with CAN-SPAM requirements.) For more information please review our Privacy Policy or contact our customer service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday for further assistance.

On Visa, MasterCard, and Discover cards the credit card verification code (CVV/CVC) is a 3 digit number located on the back of your card, usually next to your signature. For American Express cards, it is a 4 digit code located on the front of your card just above and to the right of your card number. CVV/CVC's are used as an additional step in the verification process to ensure that you physically have the credit card.

Our site is designed for use with the latest versions of Safari, Internet Explorer, Google Chrome, and Firefox. Some older browsers may experience technical difficulties when browsing our site or with online ordering. To fully experience our website, we recommend updating your browser to the most current version.

To enhance your experience on our website, we utilize cookies to retain basic browsing and shopping cart information. If you have cookies disabled or use a cookie blocker, some features on our website may not work properly and you will not be able to place your order through our shopping cart. Please refer to our Privacy Policy for further information. If you would like to place an order and do not want to enable cookies in your browser please contact our customer service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday.

We offer gift certificates in a variety of increments from $25 to $1,000 for purchase online. However, if you would like a gift certificate in a value that is not available on our website please contact our customer service department by phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday and they will happily assist you in placing your order for a gift certificate at your desired value.

Yes. We strongly recommend if you are purchasing more than just a few gift certificates that you call to place your order with one of our product specialists otherwise you will need to order each gift certificate separately. Currently our shopping cart does not offer a way to ship gift certificates to multiple addresses in one transaction. If you have any questions or would like assistance placing a bulk order please contact our service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday.

Yes. While, payment by gift certificate is not currently an option in the online checkout process there are a few ways to indicate you would like to redeem your gift certificate. Please select Check/Money Order as your payment type and then indicate in the Delivery Comments that you would like to use a gift certificate and enter either the gift certificate number or the order number for which the gift certificate was placed. Otherwise you can simply contact our customer service department by phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday to place your order.

Shipping for gift certificates is FREE! Recipients in the United States will receive a physical certificate by mail within 5 business days of the order being placed. International recipients will receive a digital copy of the gift certificate via email.

After each purchase we will follow up with an email indicating the remaining balance of your gift certificate. However, please feel free to contact our service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday, to request your balance.

No, we do not currently set expiration dates for our gift certificates.

If you have misplaced a gift certificate, please contact our service department by email or phone at 888.622.0939 (outside of the U.S., call 719.329.0939) from 8am to 4pm (MST) Monday through Friday. We will recover your information, and by request, reissue a physical certificate at no extra cost.