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| La Fuente Imports warrantees its furniture to be free from defects in materials and construction for a period of one year from the date of purchase. In the case of a manufacturer's defect, La Fuente Imports will stand by its product by either issuing a merchandise credit commensurate with the diminishment of the item's structural integrity, or by repairing or exchanging the item with the same item or one of equal value. Shipping charges to repair or exchange merchandise are not covered under this warranty. The options made available to the customer will be based upon the extent of the defect and assumes the item is found to be defective under normal, non-commercial household use. Minor imperfections including small cracks, knots, surface markings as a result of shipping, and color variations in the wood are normal and are not defects. This warranty also does not cover lost or stolen items or defects caused by accidents, fire, or misuse, including but not limited to improper cleaning with harsh cleansers or detergents, neglect, abuse, alteration, or use in commercial establishments. If you are not completely satisfied with the quality of a product purchased from La Fuente Imports you may return or exchange your merchandise in satisfactory condition within 1 month of the original delivery date. Freight charges, however, are non-refundable, and return shipping fees may be higher than outbound shipping fees. This warranty and return policy applies to retail purchases only, and does not apply to any items that are either custom-made or purchased on a wholesale basis intended for resale. |
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La Fuente is committed to the safe and timely shipment of your merchandise.
Please refer to the following terms and conditions when placing an order:
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- We accept MasterCard, Visa, American Express, and Discover. Personal checks and money
orders are also accepted, but we cannot accept C.O.D. requests. If paying by personal check
La Fuente reserves the right to hold your merchandise until payment has cleared our bank.
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- Furniture orders are shipped via motor freight from warehousing points around the country.
Most items are kept in stock and shipped within 10 business
days of your order. Out of stock items and custom orders may require an additional 2-6 weeks
to ship. If an item you ordered is out of stock, you will be notified of the backorder time before
processing your order. Most areas of the U.S. are serviced within one week of the ship date. International
transit times should be discussed with a customer service representative. Web site prices do not include
shipping charges. To determine your shipping charges simply add items that interest you to the shopping cart,
then enter your delivery zip code. You are under no obligation to purchase items added to your cart.
You may also send Email or call us toll-free at 1-888-622-0939 during normal business hours.
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- Non-furniture orders are shipped via FedEx Ground Service from Colorado Springs,
CO, unless noted otherwise. Web site prices do not
include courier shipping charges, however these charges are calculated automatically at the time
of checkout. Most items are kept in stock and shipped within three working days of your order,
and most areas of the U.S. are serviced within one week of the ship date via FedEx Ground Service. International
transit times should be discussed with a customer service representative. One-of-a-kind items are subject
to prior sale. We will inform you of your options via E-mail if an item you have requested
is no longer available or is on backorder.
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- The cancellation or return of furniture orders may be subject to a 10% restocking fee.
The cancellation or return of custom-made or "Special Order" items may be subject to a 30% restocking fee.
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- Unless specific arrangements with La Fuente Imports have been made, delivery fees cover service to your curbside or driveway only. Freight charges do not include service inside your home or building, delivery before or after regular working hours, or delivery on weekends. For an extra fee, the exact amount depending on the services required, inside delivery can be arranged with the majority of freight companies used by La Fuente Imports. Please discuss all additional delivery services and applicable fees with the independent freight company when they call to schedule delivery. If necessary, La Fuente Imports can provide pricing information for special services including inside delivery, but is not responsible for the quality of service experienced by customers who request such services from the independent freight companies. Nor is La Fuente Imports financially responsible for shipping delays beyond our standard shipping times.
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- We use extreme care when packaging our merchandise. In the unlikely event that a package arrives damaged
(e.g., dented, torn, crushed, etc.), please note this on the driver's delivery slip at the time of arrival.
Refuse delivery of any merchandise that is visibly damaged. If damage is discovered after the driver has left,
please save all packaging materials and contact us immediately (maximum 7 days from date of delivery).
In the case of noted damage, La Fuente Imports will file all necessary claims with the shipping companies and
send replacements to you. In the case of concealed damage, the customer may be asked to provide photos to document
the damage, and the options made available to the customer will be based upon the extent of the damage.
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- Due to the handmade nature of our products, variations in color, texture, and design may occur, and all dimensions are approximate.
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| The easiest ordering method is adding merchandise to your cart and then following
the check-out prompts to complete and submit your order online utilizing our secure ordering form.
There are, however, four other convenient ways to place an order: |
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| By Phone: |
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Toll-Free 1.888.622.0939 |
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| By E-mail: |
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orders@lafuente.com |
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| By Fax: |
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1.719.227.3953 |
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| By Mail: |
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La Fuente Imports
3350 Chelton Loop North
Colorado Springs, CO 80909 |
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Please refer to the following points when ordering by one of the four methods
listed above:
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- We will require your name, telephone number, E-mail address, shipping address,
billing address (if different), and fax number (if you would like us to confirm your
order via fax).
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- For every item you would like to purchase please provide the product number, product
name or description (if applicable), quantity desired, web site price, size and pattern
(if applicable). Also please mention any coupons or promotional discounts you are redeeming
at the time you place your order.
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- If paying by credit card please provide the complete name on the card, card type (e.g., Visa, MasterCard, Amex, etc.), card number, and expiration date. Also please provide the card's billing address if different from your shipping address.
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- Personal checks and money orders are accepted, however in the case of personal checks we
reserve the right to hold your order until payment has cleared our bank. There is a $35 fee
for all returned checks.
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