Customer Reviews
2024-06-23 14:20:25
Very professional customer service representatives.
5
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by Paul D.; El Reno, OK on June 23, 2024 |
Very professional customer service representatives. Went the extra mile by providing an up-to-date list of “Day of the Dead” 2”x2” tiles available.
The warehouse/shipping crew pulled the order very fast and packed the tiles so as nothing would be damaged while being transported.
They deserve all five [5] stars. I highly recommend La Fuente.
2024-02-05 14:43:14
I recommend you to everyone.
5
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by Patricia J.; Sarasota, FL on February 5, 2024 |
I recommend you to everyone. The tiles were just beautiful and in perfect condition. I had spoken to Brenda and she was so very professional. She told me I should receive my order in approximately 2 weeks. And in just 14 days the tiles arrived at our front door!!!!
We love our beautiful new center island!
Thank you La Fuente!!!!!!!!!
2023-10-23 07:55:52
Very satisfied.
5
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by Mercedes V.; GATINEAU, QC on October 23, 2023 |
Very satisfied. Looks just like the pictures
2023-06-04 05:11:15
Well packed, shipped as scheduled, material was ok - color was not quite as shown on internet but close enough.
5
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by Joseph S.; Redding, CA on June 4, 2023 |
Well packed, shipped as scheduled, material was ok - color was not quite as shown on internet but close enough. Had I not been so impatient I should have ordered a sample sent before placing the order. Overall all is good. Thanks
2023-03-24 15:02:34
If every vendor was this easy and productive to work with, I would buy everything I could through them.
OnLine shopping was excellent with clear marketing descriptions and pricing.
Website was organized and made selections easy.
Shipping was fast and not a Mexican tile was broken...amazing.
I am happy to tell you that I was completely satisfied!
5
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by Marcia S.; Orlando, FL on March 24, 2023 |
If every vendor was this easy and productive to work with, I would buy everything I could through them.
OnLine shopping was excellent with clear marketing descriptions and pricing.
Website was organized and made selections easy.
Shipping was fast and not a Mexican tile was broken...amazing.
I am happy to tell you that I was completely satisfied!
2023-03-04 14:04:22
Friendly helpful customer service representative
5
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by Lynda E.; Bonita, CA on March 4, 2023 |
Friendly helpful customer service representative
2023-02-09 18:40:15
The tiles came in good time and were beautiful
5
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by Janene M.; Springfield, MO on February 9, 2023 |
The tiles came in good time and were beautiful
2022-12-05 16:40:20
To date all of our orders have been filled to perfection.
5
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by Johnny S.; Saraland, AL on December 5, 2022 |
To date all of our orders have been filled to perfection. The orders were shipped and received without any issues. The material was in great shape and met all of our requirements. The staff was very knowledgeable and helpful with any questions that we had.
2021-04-03 14:52:00
Very good experience.
5
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by Frank G.; Ghent, WV on April 3, 2021 |
Very good experience. Beautiful tile and terrific customer service. Placed my initial order to ship via 2 day mail. I realized I had left off material and then was allowed to add to the original order after it was sent the warehouse for pulling and packing. Nobody ever does that! It arrive on time and very well packed. Thanks again!
2020-06-28 17:40:00
***I\'m very pleased with my order.
4
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by Grace B.; Fredericksburg, VA on June 28, 2020 |
***I'm very pleased with my order. And look forward to ordering my tiles from La Fuente. Thank you.***
2020-06-22 14:47:00
I was very satisfied with my order.
5
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by Tracy C.; Provo, UT on June 22, 2020 |
I was very satisfied with my order. It was fast, the tiles were well packaged - no damaged tiles, the color is beautiful. Everything turned out terrific! Thanks so much. Great job!
2020-03-07 18:13:00
La Fuente imports has some incredibly unique, beautiful, hand crafted objects of art.
5
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by Amy C.; Osseo, MI on March 7, 2020 |
La Fuente imports has some incredibly unique, beautiful, hand crafted objects of art. I have purchased several items: tile, pillows, wall art, etc... and all have exceeded my expectations in quality and beauty. Shipping is either "on time" or early. Highly recommend doing business with them!
2020-02-25 11:31:00
My order came timely and well packed.
5
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by Ramona M.; Ranchos de Taos, NM on February 25, 2020 |
My order came timely and well packed. I love the beauty and quality of the tiles.
2020-02-06 18:51:00
The tiles arrived in perfect condition, and on time.
5
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by Greg B.; Murrieta, CA on February 6, 2020 |
The tiles arrived in perfect condition, and on time. I will be ordering more for future projects. The website is great. I will recommend this site to others. Thanks, GB
2019-10-19 18:15:00
Excellent service.
5
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by Patricia F.; Seaford, DE on October 19, 2019 |
Excellent service. Beautiful tiles, arrived right away, no broken tiles
2019-10-11 16:20:00
excellent customer service
5
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by Guy G.; Oracle, AZ on October 11, 2019 |
excellent customer service
2019-06-27 20:12:00
Great customer service.
5
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by anne h.; Yarmouth, ME on June 27, 2019 |
Great customer service. Beautiful products. Tile has been our focus so far. Will return to the site for other products almost certainly!
2019-04-21 16:48:00
Two tiles out of 160 were broken.
5
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by Laura P.; Allison Park, PA on April 21, 2019 |
Two tiles out of 160 were broken. I thought that was a pretty good ratio. I was t sure if I liked one of the tiles with the three lattern I got, and they helped me to see what other tiles would look like and went out of their way to make sure I would be pleased with my project. We haven’t started the project yet ( May 13) and I am so excited for the end result.Thank you so very much.
2019-02-14 22:55:00
Great experience.
5
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by Rita L.; Milton, FL on February 14, 2019 |
Great experience. Love my tile
2019-01-29 13:10:00
Fast service
5
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by Vernon B.; Silver Springs, NV on January 29, 2019 |
Fast service
2018-09-23 09:33:00
Had exactly what I needed for replacement tiles👍
5
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by maralyn b.; Ransom canyon, TX on September 23, 2018 |
Had exactly what I needed for replacement tiles👍
2018-09-08 15:09:00
Your tiles are beautiful.
4
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by Ivonne C.; Santa Rosa, CA on September 8, 2018 |
Your tiles are beautiful. Was not very pleased with the broken tiles selection.
2018-08-23 18:23:00
The product was great, no damage in shipping and we received the order in just a few days.
5
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by Robert R.; Kerrville, TX on August 23, 2018 |
The product was great, no damage in shipping and we received the order in just a few days. Thank youWil definitely order again
2018-08-19 14:36:00
I was very pleased with the communication and service provided with La Fuente.
5
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by Yvonne L.; Missouri City, TX on August 19, 2018 |
I was very pleased with the communication and service provided with La Fuente. Customer support was able to find tile that was in stock and would match some decorative tiles I had already purchased. The shipping was quick and very well packaged. I would highly recommend.
2018-07-23 15:14:00
I have ordered tiles from this company several times.
5
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by Tracey A.; Newburyport, MA on July 23, 2018 |
I have ordered tiles from this company several times. I love the tiles and the customer service is always above standard. I definitely will be ordering here again.
2018-07-15 14:48:00
La Fuente continues to have great customer service and beautiful product.
5
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by Antonia G N.; Santa Rosa, CA on July 15, 2018 |
La Fuente continues to have great customer service and beautiful product. Thank you for making my projects turn out so great!
2018-07-14 21:42:00
Product is always great, always arrives in great condition and within a couple days.
5
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by Tammy A.; Sarasota, FL on July 14, 2018 |
Product is always great, always arrives in great condition and within a couple days. Very happy I found this company.
2018-05-22 14:28:00
Would definitely recommend this company.
5
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by Tammy A.; Sarasota, FL on May 22, 2018 |
Would definitely recommend this company. My orders were received within a couple of days. They arrived intact and without any problems. The tiles were also beautiful and as pictured.
2018-05-21 10:50:00
Tiles were not broken at all.
5
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by Melody S.; Oviedo, FL on May 21, 2018 |
Tiles were not broken at all. Shipping was fast.
2018-04-13 17:47:00
One of the tiles was broken, and frankly, I haven\'t opened every packet of tiles, as we won\'t be able to have them installed for a couple of weeks.
4
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by Felice S.; S. Hadley, MA on April 13, 2018 |
One of the tiles was broken, and frankly, I haven't opened every packet of tiles, as we won't be able to have them installed for a couple of weeks. We ordered a couple of extras in case one broke, so I'm hoping all the others are intact.As one of the tile designs was out of stock when ordered, I was immediately contacted by phone from the company and informed that the tiles would be shipped later (which didn't matter to me). The phone call, rather than an email, was appreciated.
2018-03-22 16:25:00
Besides having an amazing variety of tiles, the service is wonderful.
5
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by Sue Ellen Knieper c/o Mary S.; Las Vegas, NV on March 22, 2018 |
Besides having an amazing variety of tiles, the service is wonderful. *** took the time to help us calculate the amount of product we needed and actually went into the warehouse to match some colors for us. I would give 6 stars if I could.
2018-01-06 19:35:00
The tiles I received was what I was looking for.
5
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by Richard S.; Lansing, MI on January 6, 2018 |
The tiles I received was what I was looking for. Delivery was with in a week from time I odered.
2018-01-05 18:11:00
I was extremely pleased with the lady I placed my order with, she was very professional and helpful!She New her products and was very informative!
5
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by Phllip B.; Yuma, AZ on January 5, 2018 |
I was extremely pleased with the lady I placed my order with, she was very professional and helpful!She New her products and was very informative!
2017-12-24 14:36:00
Good product quality.
5
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by Tim J.; Hood River, OR on December 24, 2017 |
Good product quality. Excellent service and timely delivery. Will shop here again first.
2017-09-26 18:12:00
the customer service girl was very helpful.
5
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by KATHY C.; PARIS, TN on September 26, 2017 |
the customer service girl was very helpful. She even e-mailed me pictures of the different colors I was looking at.!!
2017-09-11 14:17:00
La Fuente has a great selection of the Talavera tile I was looking for with reasonable shipping rates.
5
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by Janet G.; Clifton, TX on September 11, 2017 |
La Fuente has a great selection of the Talavera tile I was looking for with reasonable shipping rates. They have a very nice selection of solid colors and some very lovely patterned tiles all in various sizes. My order was packed very, very well to avoid breakage and arrived very quickly. I especially thank *** for being so kind and personable.
2017-08-08 08:02:00
None that I can think of, service was timely and helpful as to in-stock options.
5
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by Joe W.; Wilson, AR on August 8, 2017 |
None that I can think of, service was timely and helpful as to in-stock options.
2017-07-24 23:17:00
Very pleased with *** and ***\'s communication with me.
5
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by Chris W.; Franklin, NC on July 24, 2017 |
Very pleased with *** and ***'s communication with me.
2017-04-24 17:19:00
The order was fine and I got great assistance from the sales dept.
5
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by John F.; Jacksonville,, FL on April 24, 2017 |
The order was fine and I got great assistance from the sales dept. The only problem I had was that my wife did not like the colors of the samples.
2017-04-24 16:48:00
The delivery was quick.
5
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by glenda n.; kingman, AZ on April 24, 2017 |
The delivery was quick..about a week. when the tile arrived it was more beautiful than it appeared on computer and it was carefully wrapped so it arrived safely extremely happy
2017-02-17 09:39:00
I was very leased with the quality and timeliness of delivery.
5
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by sandra S.; New Buffalo, MI on February 17, 2017 |
I was very leased with the quality and timeliness of delivery. However, I am concerned about the 41/2 x41/2 tiles as they are not exxactly the same size.Is there any need to worry about this if I placed an order with your company?***
2017-01-08 15:58:00
La Fuente has excellent customer service and I would recommend.
5
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by Johanna G.; Morrisville, PA on January 8, 2017 |
La Fuente has excellent customer service and I would recommend. The initial order took several weeks, but you have to take into consideration they are handmade tiles from Mexico, So, if you are willing to wait for a beautiful product, you will be pleased.***
2016-10-17 14:45:00
All the tiles were great...!!!
5
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by Matthew D.; Chesterfield, MI on October 17, 2016 |
All the tiles were great...!!! Color....packaging and timely delivery... this is a RECOMMENDATION..!!
2016-08-12 20:22:00
The whole process through ordering to receiving was seamless and perfect.
5
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by Cheri H.; Murphys, CA on August 12, 2016 |
The whole process through ordering to receiving was seamless and perfect. Wonderful service, beautiful product.
2016-07-21 18:05:00
I bought a few different tiles as samples for my kitchen back splash.
5
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by Scott T.; Irmo, SC on July 21, 2016 |
I bought a few different tiles as samples for my kitchen back splash. Though I decided to go with a different scheme in the end these are nice tiles and I can see using La Fuente tiles in a future project,
2016-07-21 14:58:00
Purchase was just what I wanted and looked like the online picture.
5
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by Diane K.; Castro Valley, CA on July 21, 2016 |
Purchase was just what I wanted and looked like the online picture.
2016-06-17 15:20:00
Thank you.
4
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by Carmen S.; Reno, NV on June 17, 2016 |
Thank you. Very nice!
2016-05-19 15:31:00
La Fuente customer service was awesome!
5
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by Brenda S.; Monterey, CA on May 19, 2016 |
La Fuente customer service was awesome! Very easy to work with. The tiles were exactly as pictured. They arrived in just 2 days. Very happy with our purchase from La Fuente.
2016-03-22 15:44:00
I\'m very pleased with my experience with La Fuente.
5
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by Donald A.; Woodside, NY on March 22, 2016 |
I'm very pleased with my experience with La Fuente. I had some questions prior to ordering online and the customer service representative was very helpful in helping me select tiles that matched each other (seeing color nuances on a computer monitor is not easy). When the tiles arrived (faster than I anticipated), they were well-packaged which eliminated any shipping casualties. As for the tiles themselves, I'm very happy with the overall quality. Certainly there are some tiles in my order that are more pristine than others, but that's part of the charm of handmade tiles. My tile guy is installing them as I type and he's finding it challenging to deal with imperfections (not all tiles are completely square or exactly the same size), but I'm thoroughly pleased with the way they look collectively on the wall as part of my kitchen backsplash.
2016-03-10 18:29:00
As always, I was thrilled.
5
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by terry p.; longview, TX on March 10, 2016 |
As always, I was thrilled. My order shipped that afternoon.
2015-09-28 18:46:00
The tiles I ordered arrived quickly and in perfect condition.The tiles are beautiful and exactly what I wanted.
5
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by Marion T.; Vanderwagen, NM on September 28, 2015 |
The tiles I ordered arrived quickly and in perfect condition.The tiles are beautiful and exactly what I wanted.
2015-08-30 00:19:00
Ordered 3 tiles as samples for a project - building a table for our lanai.
3
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by Angela B.; Fort Myers, FL on August 30, 2015 |
Ordered 3 tiles as samples for a project - building a table for our lanai. They arrived with a ton of foam packed around them, all three tiles in a bundle and when we took them out, one was broken. Had what looked like mastic on the back so may have been pulled off a sample board and broke when they did that but not certain why they would have shipped it. Since tiles were all wrapped together, believe it had to have been broken before being packaged and shipped. Now concerned that we will receive broken tiles if we order a large amount for our project.
2015-07-30 13:05:00
Love the tiles...they are one of a kind!!! Quick delivery as well!!
5
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by Nicole K.; Prescott Valley, AZ on July 30, 2015 |
Love the tiles...they are one of a kind!!! Quick delivery as well!!
2015-07-02 06:50:00
The shipment was sent quickly -- the only negative was that two of the tiles were broken.
4
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by Sandra L.; Media, PA on July 2, 2015 |
The shipment was sent quickly -- the only negative was that two of the tiles were broken. Luckily I ordered a few extra.
2015-05-18 13:42:00
I received beautiful hand painted tiles, they are exactly what i wanted thank you.
5
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by suzanne r.; sarasota, FL on May 18, 2015 |
I received beautiful hand painted tiles, they are exactly what i wanted thank you. I will be ordering more soon.
2015-04-03 08:54:00
Ordered over the phone.
5
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by Nancy D.; Lebanon, TN on April 3, 2015 |
Ordered over the phone. Excellent help and service. Arrived sooner than expected. Always love everything I get from La Fuente.
2015-03-10 13:48:00
no complaints here
5
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by FAZAL S.; ST CLOUD, FL on March 10, 2015 |
no complaints here
2015-02-28 14:09:00
I ordered a slew of different tiles as samples to see how they would look in my kitchen.
5
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by John H.; Arlington, MA on February 28, 2015 |
I ordered a slew of different tiles as samples to see how they would look in my kitchen. The website was easy to use, with very accurate pictures of the tiles. There were no surprises when I opened the box. Also, the tiles were very carefully packed. Overall, I was very happy with the experience La Fuente provided.
2015-02-27 22:45:00
Great experience.
4
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by John H.; Oceanside, CA on February 27, 2015 |
Great experience. The variety of tiles you offer were just what we were looking for - lots of color. Placed our first order but we came up short and had to re-order 12 more. Delivery on our second order was a bit expensive (12 tiles for $12.00) but they came in good shape. Since the tiles were handmade they aren't totally square but we made it work. Would definitely order from you again!
2015-02-27 20:46:00
I LOVE the beautiful saltillo tiles I purchased from you, one more beautiful than the other, and all in perfect condition - not a chip or a smudge!!! I will definitely order from LaFuente in the future! Thank you thank you thank you!!!
5
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by Judith W.; Mesa, AZ on February 27, 2015 |
I LOVE the beautiful saltillo tiles I purchased from you, one more beautiful than the other, and all in perfect condition - not a chip or a smudge!!! I will definitely order from LaFuente in the future! Thank you thank you thank you!!!
2015-02-19 20:34:00
I would very much recommend this company to others! The tiles are beautiful, reasonably priced, and the delivery was swift!
5
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by Jodie F.; Moscow, WA on February 19, 2015 |
I would very much recommend this company to others! The tiles are beautiful, reasonably priced, and the delivery was swift!
2014-12-04 13:21:00
I was in need of very special tiles for a very special project.
5
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by Amy B.; Balch Springs, TX on December 4, 2014 |
I was in need of very special tiles for a very special project. A Christmas present for a very special Gran and PaPa. Within 30 minutes of receiving my online order I received a call letting me know that a few of the color selections/sizes I had ordered were not immediately available. But after explaining the scope of my project she found an immediate solution and I couldn't be happier! TEAM LA FUENTE IMPORTS!!
2014-10-30 20:54:32
Tiles are beautiful! Great packaging and wrapped so well, all arived it one piece.
5
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by Gregory J.; southwest harbor, ME on October 30, 2014 |
Tiles are beautiful! Great packaging and wrapped so well, all arived it one piece.
2014-10-09 10:12:31
SHIPPING COSTS ARE HIGH
4
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by Terri L.; Nashville, GA on October 9, 2014 |
SHIPPING COSTS ARE HIGH
Talavera Tile
5
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