Customer Reviews
2023-04-02 07:53:24
Tiles are awesome and the service from start to end was easy and smooth.
5
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by Eric L.; BRADENTON, FL on April 2, 2023 |
Tiles are awesome and the service from start to end was easy and smooth. Will be ordering more soon.
Thank you
2023-02-09 18:40:15
The tiles came in good time and were beautiful
5
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by Janene M.; Springfield, MO on February 9, 2023 |
The tiles came in good time and were beautiful
2022-10-01 12:03:00
Very helpful & knowledgebale staff
5
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by Segu J.; IRVING, TX on October 1, 2022 |
Very helpful & knowledgebale staff
2022-09-17 23:51:00
I recently received a small order of tiles so that I could determine which ones I want for my kitchen makeover.
5
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by Monica M.; Dallas, TX on September 17, 2022 |
I recently received a small order of tiles so that I could determine which ones I want for my kitchen makeover. This was my second order, and both were delivered within just a few days (ground) and carefully packed to prevent damage. The tiles look just as beautiful in person as they do online. Now it's just a matter of selecting the ones I want.I will definitely place my kitchen tile order from La Fuente.
2022-07-21 20:08:00
Tiles were very well packed with no damage.
5
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by Carl P.; Conroe, TX on July 21, 2022 |
Tiles were very well packed with no damage. Shipping was very quick. Very satisfied with the customer service.
2022-07-18 22:36:00
Purchased solid colored tiles for decorating my outside brick porch.
5
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by Dawn C.; Tucson, AZ on July 18, 2022 |
Purchased solid colored tiles for decorating my outside brick porch. The tiles arrived well packed and on time. The colors were true to the on-line colors. Perfect!
2022-02-15 14:17:00
Both times I have ordered they contacted me about back ordered items and gave me the option to wait for them and delay the order delivery or remove them from the order.
5
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by Cara M.; New Port Richey, FL on February 15, 2022 |
Both times I have ordered they contacted me about back ordered items and gave me the option to wait for them and delay the order delivery or remove them from the order. Both times I asked to replace them with something similar or remove them from the order. Either way they took care of it the way I asked. They are very good with communication. The deliveries also came earlier than expected. They are great to work with
2022-02-06 23:34:00
Beautiful tiles!
5
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by Beth S.; Bend, OR on February 6, 2022 |
Beautiful tiles! Even more vibrant than the pictures. Carefully packaged and shipped. Will be ordering from La Fuente again soon!
2021-12-31 15:41:00
I purchased 10 lbs if broken pieces.
5
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by Jill M.; Diberville, MS on December 31, 2021 |
I purchased 10 lbs if broken pieces. They were so inexpensive! I can't wait to start my mosaics. I was extremely satisfied with the other tiles. They arrived quickly and wrapped very well (by hand) none cracked. I absolutely love the Day of the Dead tile series. They make my work so unique. First class company.
2021-11-20 16:48:00
Very helpful and responsive.
5
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by Robert B.; Bridgton, ME on November 20, 2021 |
Very helpful and responsive. Caught a shipping error on my part and saved me money.
2021-08-31 12:14:00
The best personal service I have had all year with a tile supplier.
5
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by David G.; Friday Harbor, WA on August 31, 2021 |
The best personal service I have had all year with a tile supplier.
2021-08-13 15:28:00
I was very happy with your tiles, the 1 on 1 help I received from your customer service (and a real person answering the phone when I called.
5
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by Donna M.; Comox, BC on August 13, 2021 |
I was very happy with your tiles, the 1 on 1 help I received from your customer service (and a real person answering the phone when I called.) Your tiles are true to color from your photos. You packed the tiles like a real pro and I received them within 7 days....and I live in Canada!Thank you for being there and setting a great example!***
2021-08-01 16:02:00
It was very easy to shop for tiles without leaving my home.
5
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by Judith I.; Arlington, VA on August 1, 2021 |
It was very easy to shop for tiles without leaving my home. The colors were accurate and the tiles were even prettier than the photos. I've been to Mexico and seen where they are made and I was grateful that it was easy to order them on line and within our country.
2021-07-31 13:46:00
As a tile contractor I found working with La Fuente to be friendly and responsive.
5
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by David G.; Friday Harbor, WA on July 31, 2021 |
As a tile contractor I found working with La Fuente to be friendly and responsive. They worked hard at fulfilling my needs and came through with 5 stars.
2021-07-08 14:04:00
We had a long and very specific order.
5
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by fella r.; Vero Beach, FL on July 8, 2021 |
We had a long and very specific order. Rebecca was excellent and patient!!
2021-05-21 08:55:00
It has been a pleasure working with the staff of this company.
5
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by Maribel B.; Pearland, TX on May 21, 2021 |
It has been a pleasure working with the staff of this company. I have placed 3 orders of miscellaneous tiles and all were received without errors or broken tiles. They notified me promptly on the one tile they did not have in stock. The carrier wasn't as gentle with parcel as the FRAGILE stamp requested; however, the tiles were so well packaged not one was cracked. Kudos to you folks for doing such an excellent job.
2021-05-10 08:15:00
My husband had been unable to find any colorful tile for a project he had in mind, so I took to the internet, found La Fuente Imports, and ordered some tile for his birthday.
5
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by Lisa R.; Hermitage, TN on May 10, 2021 |
My husband had been unable to find any colorful tile for a project he had in mind, so I took to the internet, found La Fuente Imports, and ordered some tile for his birthday. I couldn't be more pleased! The order arrived promptly and was packed and protected so well that there was absolutely no damage at all to the tile. Would definitely recommend this company to others and look forward to ordering from them again!
2021-04-03 14:52:00
Very good experience.
5
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by Frank G.; Ghent, WV on April 3, 2021 |
Very good experience. Beautiful tile and terrific customer service. Placed my initial order to ship via 2 day mail. I realized I had left off material and then was allowed to add to the original order after it was sent the warehouse for pulling and packing. Nobody ever does that! It arrive on time and very well packed. Thanks again!
2021-02-12 15:52:00
The tiles arrived quickly and they are absolutely beautiful.
5
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by John I.; BUFFALO, MN on February 12, 2021 |
The tiles arrived quickly and they are absolutely beautiful. They will look amazing on our stair risers!
2021-01-31 15:43:00
Order came quicker than expected...Thank you
5
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by Frederick L.; Whiting, NJ on January 31, 2021 |
Order came quicker than expected...Thank you
2020-11-20 21:28:00
Love the tiles and arrived quickly in pristine condition
5
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by Maureen A.; Peoria, IL on November 20, 2020 |
Love the tiles and arrived quickly in pristine condition
2019-11-10 19:43:00
Why can’t I post a pic? Wonderful tile!
5
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by Evelyn N.; Las Vegas, NV on November 10, 2019 |
Why can’t I post a pic? Wonderful tile!
2019-11-07 14:39:00
The packaging was very good and everything arrived great thayfor a job wet done
5
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by Francis P.; Ronkonkoma, NY on November 7, 2019 |
The packaging was very good and everything arrived great thayfor a job wet done
2019-10-25 11:59:00
Secure packingGreat items
5
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by fran t.; Apollo Beach, FL on October 25, 2019 |
Secure packingGreat items
2019-10-06 19:29:00
I love the fact that they believe in helping in anyway they can.
5
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by Greg B.; Ramah, NM on October 6, 2019 |
I love the fact that they believe in helping in anyway they can. My wife and I are planning another on redoing our rental cabin with them soon.****
2019-07-06 21:09:00
Ordered tile on several occasions, always arrives quickly and they pack it very well, not a broken tile yet!
5
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by clara l.; reno, NV on July 6, 2019 |
Ordered tile on several occasions, always arrives quickly and they pack it very well, not a broken tile yet!
2019-06-08 18:42:00
It was an excellent experience!
5
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by Nancy S.; Ajo, AZ on June 8, 2019 |
It was an excellent experience! Easy to shop on line. All tile quickly, packed very and in excellent . The tile are beautiful - exactly what I had hoped for. If I need more tile, I will order from La Fuente.
2019-05-19 14:35:00
Will be ordering soon.
5
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by Susan C.; Tulsa, OK on May 19, 2019 |
Will be ordering soon. Very responsive!
2018-11-22 15:06:00
received one tile broken.
4
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by Patricia L.; Antioch, CA on November 22, 2018 |
received one tile broken.
2018-11-05 17:18:00
Excellent and helpful staff!!
5
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by C F.; Chico, CA on November 5, 2018 |
Excellent and helpful staff!!
2018-07-09 10:30:00
I have recommended you to friends.
5
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by Jane W.; Carver, MN on July 9, 2018 |
I have recommended you to friends. I can't see where you need improvement. I have never dealt with a company that always went the extra mile to be of assistance. I can't remember the reps name that helped me last time, but she actually went out to the warehouse to check a tile color for me. You guys are the best!!
2018-05-21 09:50:00
I love the tile and will enjoy it for many years
5
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by Doris L.; Lakeland, FL on May 21, 2018 |
I love the tile and will enjoy it for many years
2018-03-11 13:23:00
Fantastic experience!
5
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by Daniel W.; rockledge, FL on March 11, 2018 |
Fantastic experience! All items professionally packaged and shipped coupled with excellent prices. I really appreciate the personal touch of personally calling me on an item out of stock with 3 options. Options wait for the item and it would shipped later, cancel the order, or another item that was close in color. Looking foreword to doing future business with La Funte Imports.
2018-02-19 15:30:00
We ordered samples of several tiles in the Talavera line.
4
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by Eli S.; Staunton, VA on February 19, 2018 |
We ordered samples of several tiles in the Talavera line. Customer service was great and the tiles were painstakingly packed. Still somehow, one broke but I cannot fault the packer. These things happen. La Fuente is heads and shoulders above their fellow Mexican Tile retailers. I highly recommend.
2018-01-05 18:11:00
I was extremely pleased with the lady I placed my order with, she was very professional and helpful!She New her products and was very informative!
5
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by Phllip B.; Yuma, AZ on January 5, 2018 |
I was extremely pleased with the lady I placed my order with, she was very professional and helpful!She New her products and was very informative!
2017-09-11 14:17:00
La Fuente has a great selection of the Talavera tile I was looking for with reasonable shipping rates.
5
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by Janet G.; Clifton, TX on September 11, 2017 |
La Fuente has a great selection of the Talavera tile I was looking for with reasonable shipping rates. They have a very nice selection of solid colors and some very lovely patterned tiles all in various sizes. My order was packed very, very well to avoid breakage and arrived very quickly. I especially thank *** for being so kind and personable.
2017-09-03 17:34:00
Always a great experience.
5
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by Celia L.; Maricopa, AZ on September 3, 2017 |
Always a great experience. Randalll has great customer service. Delivered early. Correct count. No damage whatsoever.Thanks to everyone at La Fuente.
2017-08-15 15:33:00
I loved it.
5
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by Bruce W.; Cookson, OK on August 15, 2017 |
I loved it.
2017-08-08 11:14:00
The tiles are exactly as depicted on the website.
5
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by Dina S.; Westborough, MA on August 8, 2017 |
The tiles are exactly as depicted on the website. They arrived within a week and in perfect condition. I definitely will be ordering from La Fuente in the future!
2017-07-21 14:15:00
My order of Talavera arrived in great condition and in a timely manner.
5
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by ANDRES V.; Santa Fe, NM on July 21, 2017 |
My order of Talavera arrived in great condition and in a timely manner. I am totally satisfied with La Fuentes Imports products and their outstanding service.
2017-04-23 19:06:00
Excellent customer service!
5
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by Dianne F.; Fishers, IN on April 23, 2017 |
Excellent customer service! I needed samples for a future project, and when certain sizes were on backorder, the representative went through my list and found the patterns in other sizes so I could match colors. We even decided to use one of the other sizes she sent instead of the original we were going to choose, so I was very impressed with the care and professionalism of this company. Will definitely recommend them!
2017-04-03 09:13:00
This was my first order with La Fuente Imports.
5
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by Susan P.; Covington, GA on April 3, 2017 |
This was my first order with La Fuente Imports.I was very happy with the expierence. I love working with tile, and appreciated the many beautiful colors available from La Fuente Imports. My order arrived very quickly and was packed very well. Thank you La Fuente Imports, I am sure I will be a repeat customer!!Thank you, ***
2017-01-08 15:58:00
La Fuente has excellent customer service and I would recommend.
5
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by Johanna G.; Morrisville, PA on January 8, 2017 |
La Fuente has excellent customer service and I would recommend. The initial order took several weeks, but you have to take into consideration they are handmade tiles from Mexico, So, if you are willing to wait for a beautiful product, you will be pleased.***
2016-11-25 17:09:00
I recently ordered 2 different batches of tiles, was delight with tiles and the whole experience with La Fuente went very well.
5
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by Larry T.; Willard, OH on November 25, 2016 |
I recently ordered 2 different batches of tiles, was delight with tiles and the whole experience with La Fuente went very well.
2016-10-28 15:22:00
I ordered samples, which arrived quickly.
5
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by Carol A.; Johns Creek, GA on October 28, 2016 |
I ordered samples, which arrived quickly. Then Iplaced a larger order for my project. I was impressed that I received a quick call after I placed my order to tell me that not all of it was available. After quickly adjusting my order, the product was packed and shipped shortly, after they checked with me once again that I was getting multiple lots with some color variation. FedEx did not do a good job with the shipment, as the boxes arrived dented and beat-up looking. But, due to the excellent packing job LaFuente did, only a few tiles had been broken. Overall, I am very satisfied with their efforts for my order.
2016-10-17 14:45:00
All the tiles were great...!!!
5
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by Matthew D.; Chesterfield, MI on October 17, 2016 |
All the tiles were great...!!! Color....packaging and timely delivery... this is a RECOMMENDATION..!!
2016-08-12 20:22:00
The whole process through ordering to receiving was seamless and perfect.
5
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by Cheri H.; Murphys, CA on August 12, 2016 |
The whole process through ordering to receiving was seamless and perfect. Wonderful service, beautiful product.
2016-07-22 00:31:00
Great selection of tiles for my needs, fast shipping of samples, excellent communication of order status.
5
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by Kenneth R.; New Smyrna Beach, FL on July 22, 2016 |
Great selection of tiles for my needs, fast shipping of samples, excellent communication of order status. Web site descriptions and images were also very clear. Not so with other web sites I ordered from, one gave me no receipt or notices whatsoever, mediocre product images, etc. Will be ordering my large orders from La Fuente.
2016-07-21 18:05:00
I bought a few different tiles as samples for my kitchen back splash.
5
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by Scott T.; Irmo, SC on July 21, 2016 |
I bought a few different tiles as samples for my kitchen back splash. Though I decided to go with a different scheme in the end these are nice tiles and I can see using La Fuente tiles in a future project,
2016-07-16 14:29:00
The order process was simple, the delivery in two days.
5
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by Marcy K.; Beverly Hills, CA on July 16, 2016 |
The order process was simple, the delivery in two days. One type was highly damaged and another was sent at no charge. Very happy with the product and service.
2016-05-26 14:16:00
everything was smooth, and i\'m happy
5
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by Linda I.; SAINT AUGUSTINE, FL on May 26, 2016 |
everything was smooth, and i'm happy
2016-05-16 12:20:00
Ships quickly and packaged very well.
5
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by Jean C.; San Tan Valley, AZ on May 16, 2016 |
Ships quickly and packaged very well.
2016-04-17 14:16:00
quality product and good service
5
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by lynda c.; coos bay, OR on April 17, 2016 |
quality product and good service
2016-03-29 20:23:00
Outstanding quality, custom packaging and excellent delivery time !!
5
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by Ianula Z.; Hollis, NY on March 29, 2016 |
Outstanding quality, custom packaging and excellent delivery time !!
2016-03-10 18:29:00
As always, I was thrilled.
5
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by terry p.; longview, TX on March 10, 2016 |
As always, I was thrilled. My order shipped that afternoon.
2016-02-17 09:28:00
First order took months because of backorder tiles so I was hesitant to order more.
3
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by eric l.; Indianapolis, IN on February 17, 2016 |
First order took months because of backorder tiles so I was hesitant to order more. Second order came in less than two weeks. No broken tile either time. Nice looking tile.
2015-09-18 01:55:00
Great service.
5
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by John L.; Scottsdale, AZ on September 18, 2015 |
Great service. No broken tiles! Great packing job.
2015-08-27 21:17:00
great service, quick delivery,beautiful tile.
5
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by luria m.; lake havasu city, AZ on August 27, 2015 |
great service, quick delivery,beautiful tile.
2015-07-30 17:32:00
I was very pleased with service from La Fuente.
5
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by mariya r.; walla walla, WA on July 30, 2015 |
I was very pleased with service from La Fuente.I had set up for 3 day shipping which was not available,and so it took me a while to notice 2 day shipping was available. More of a heads up as to 2 day shipping would have saved me some online time. For sure i would recommend La Fuente to others based on my experience. thank you
2015-07-22 18:28:00
Great Experience.
5
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by Rita H.; Canastota, NY on July 22, 2015 |
Great Experience. The tiles on my first order are just a start on a project I am working on - looking forward to dealing with you again soon.
2015-06-11 15:36:00
Always love the tiles I order.
5
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by Lanita N.; Vallejo, CA on June 11, 2015 |
Always love the tiles I order. I am doing some fun stuff the back yard
2015-05-31 10:58:00
The tiles were more beautiful than I imagined and my shower is gorgeous.
5
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by Lisa W.; Oakland, OR on May 31, 2015 |
The tiles were more beautiful than I imagined and my shower is gorgeous. They were packaged exceptionally well and non were broken or damaged.I also received exceptional help on the phone since the stock was a little short on a few that I ordered online and my project could not wait for a backorder to arrive.The sales person went out of her way to help me figure out some changes to the order that worked out perfectly.
2015-05-29 22:10:00
Great personal service.
5
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by Valerie S.; Madison, AL on May 29, 2015 |
Great personal service. Several patterns I ordered were out of stock. Received a phone call and recommendations for substitutes which were perfect. Very satisfied!
2015-05-18 13:42:00
I received beautiful hand painted tiles, they are exactly what i wanted thank you.
5
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by suzanne r.; sarasota, FL on May 18, 2015 |
I received beautiful hand painted tiles, they are exactly what i wanted thank you. I will be ordering more soon.
2015-04-01 13:11:00
I was very satisfied with the service provided.
5
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by LISA G.; LAKE JACKSON, TX on April 1, 2015 |
I was very satisfied with the service provided. The staff was friendly and very efficient in getting the products to me. They have a beautiful and large selection of tile. The only advice I have is maybe train on finding ways to help people like me who don't know how to estimate how much tile is needed for a round table. Yes I did go on Google, But I didn't find it helpful.
2015-03-20 14:28:00
One of the tile colors I ordered was unavailable.
5
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by Roberta S.; Gleneden Beach, OR on March 20, 2015 |
One of the tile colors I ordered was unavailable. So I received a phone call about that and the staff helped me find another color that worked even better with my project. I really appreciated the great customer service! The tiles all arrived promptly and in perfect condition. Very happy with my purchase!
2015-03-10 16:50:00
EXCELLENT in all categories:Communication, Service, Price, DeliveryI will definitely recommend your services.***Los Angeles, CA
5
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by Eileen W.; beverly Hills, CA on March 10, 2015 |
EXCELLENT in all categories:Communication, Service, Price, DeliveryI will definitely recommend your services.***Los Angeles, CA
2015-02-28 14:09:00
I ordered a slew of different tiles as samples to see how they would look in my kitchen.
5
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by John H.; Arlington, MA on February 28, 2015 |
I ordered a slew of different tiles as samples to see how they would look in my kitchen. The website was easy to use, with very accurate pictures of the tiles. There were no surprises when I opened the box. Also, the tiles were very carefully packed. Overall, I was very happy with the experience La Fuente provided.
2015-02-27 22:45:00
Great experience.
4
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by John H.; Oceanside, CA on February 27, 2015 |
Great experience. The variety of tiles you offer were just what we were looking for - lots of color. Placed our first order but we came up short and had to re-order 12 more. Delivery on our second order was a bit expensive (12 tiles for $12.00) but they came in good shape. Since the tiles were handmade they aren't totally square but we made it work. Would definitely order from you again!
2014-12-04 13:21:00
I was in need of very special tiles for a very special project.
5
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by Amy B.; Balch Springs, TX on December 4, 2014 |
I was in need of very special tiles for a very special project. A Christmas present for a very special Gran and PaPa. Within 30 minutes of receiving my online order I received a call letting me know that a few of the color selections/sizes I had ordered were not immediately available. But after explaining the scope of my project she found an immediate solution and I couldn't be happier! TEAM LA FUENTE IMPORTS!!
2014-11-30 19:07:00
Very good customer service.
5
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by Patricia B.; Conifer, CO on November 30, 2014 |
Very good customer service. There were a couple of items out of stock and a representative called me to either help me select some comparable tiles or give me the option to wait until the tiles came in. I chose to select different tiles and they are beautiful.
2014-10-30 20:54:32
Tiles are beautiful! Great packaging and wrapped so well, all arived it one piece.
5
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by Gregory J.; southwest harbor, ME on October 30, 2014 |
Tiles are beautiful! Great packaging and wrapped so well, all arived it one piece.
2014-10-17 19:41:25
Quick shipping, good pricing.
5
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by Laurie C.; Porter, IN on October 17, 2014 |
Quick shipping, good pricing. The items were depicted as on the website and the order was accurate. No complaints. Would recommend to anyone. Thank you!
2014-10-09 10:12:31
SHIPPING COSTS ARE HIGH
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by Terri L.; Nashville, GA on October 9, 2014 |
SHIPPING COSTS ARE HIGH
2014-10-08 20:39:51
I purchased Mexican tiles.
1
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by Patrick B.; Dublin, NH on October 8, 2014 |
I purchased Mexican tiles. Unfortunately, the glazed surfaces are covered with invisible cracks, which become horribly visible when thsy come in contact with any standard grout. The installer stopped when he realized what was happening. The affected tiles, of course, had to be ripped out and replaced. A specialty grout had to be used thereafter. When I contacted customer service to inform them of this problem, I was told that they had never heard of this happening before. I'm afraid that is not believable. By the way, two coats of sealer prior to grouting made absolutely no difference. In short, I'm not happy with my experience.
Talavera Tile
5
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